Customer Service

Where do you deliver? 

United Kingdom: England, Scotland, Northern Ireland, Channel Islands, Isle of Man & British Forces Post office.

How much does delivery cost?

Precious Bundle offer FREE Standard Delivery to all UK mainland addresses, which are charged at £3.50 per carrier.*

In-stock items are dispatched within 24 hours of receiving your order (excluding weekends and bank holidays) and delivery takes between 2-5 working days. In the event that an item is temporarily out of stock, we will notify you of the delay and offer the option of either a refund or dispatch when stock arrives.

If you have any questions, please to not hesitate to call 07508 434949.

Standard Uk Free Delivery (no charge) Royal Mail Recorded Delivery; delivery anticipated                                     within 2-5 days NB: heavier, multiple item deliveries are sent using DHL courier.

We are often asked if we can have an area on our site for customers to type their delivery instructions into (i.e. leave at back, or leave next door). At the moment we are not offering this functionality for security reasons. When we did offer the service a number of customers never received their goods. We are constantly reviewing our customer requests.

 How quickly will you dispatch?

Almost all carriers and accessories are held in-stock at Precious Bundle and dispatched within 24 hours, Monday to Friday, with weekend orders dispatching on a Monday (or Tuesday after a bank holiday).

 What if I’m not in when you attempt delivery?

Don’t worry - the lovely gents (& ladies) at Royal Mail or DHL will leave a card saying they’ve called but no-one was at home. There should be a phone number for you to ring and arrange a more convenient delivery day/time.

If you’re delivery has not arrived within the indicated timescales (shown on the delivery table above), then please don’t hesitate to telephone the customer service team on 07508 434949 or use our contact tab.

Privacy & Security

 

Precious Bundle is committed to protecting your privacy. When you make a purchase on our website or register for our special offers newsletter, we will ask you for certain information, some of which we will store in our database. This information enables us to process your order, to keep in contact with you, and to send you details of special offers. The information that we collect about you will only be utilised lawfully and in accordance with the Data Protection Act 1998. We don not store credit/debit card details or any other financial information.

The type of personal information that we may collect includes:

Your name

Your address

Contact telephone numbers

E-Mail address

We may use your information to keep you up-to-date with any changes, new products or special offers. If you do not wish to receive this information, please contact us.

 Your personal details will never be given or sold to any third party, ever!

 Contact Information

 

You can write to us at any time to obtain details of the personal information we may hold about you. Should you find any inaccuracies we will delete or correct them as required. Please write to:

 Data Protection

Precious Bundle

46 Tean Road

Cheadle

Staffordshire

ST10 1LY

Please quote your name and address. We would be grateful if could also provide brief details of what information you want a copy of (this helps us to locate your data more readily).

For the protection of all our customers, associates and contacts, we will take all reasonable steps to confirm your identity before providing

Precious Bundle web technology is hosted on a secure server using SSL technology (secure sockets layer) to ensure that all credit or debit card transactions are completely secure.

Every time we receive an order, we use fraud checking systems as well as authentication processes before we fulfil it.

When you use our website, the secure server will encrypt all of the personal information you send us, including credit or debit card number, name and address. Encryption turns the information you enter into complex code, which is then securely transmitted.

We take all reasonable measures to keep your personal information, order and payment details secure. However, we cannot be held liable if an event beyond our control results in loss to you

 

Returns & Replacements

 

We have a no quibble return policy, which does exactly what the label says. If you want to return/exchange an item, then just notify us within 7 days of receipt (by phone or e-mail and you then have up to one month to return the item/s. However, this does not apply to products which are made to order or personalised - these cannot be returned unless faulty. All items returned must be suitable for resale - unused/unwashed with tags intact and in original packaging. Unless faulty, you will be responsible for the cost of return/exchange postage and the delivery cost on the original order is non-refundable. Upon receipt of the returned item we will issue a full refund for the cost of the item to the credit/debit card or PayPal account used for the original purchase transaction.

NB: we cannot refund or credit worn/washed goods unless faulty. Please be certain of your choice before washing or using.

 If an item is found to be faulty or damaged when received you must advise our customer service team immediately. You will then be advised to return the item and upon receipt and inspection we will send a replacement or refund as appropriate. Your return postage cost in this instance would be reimbursed. Our returns policy does not affect your statutory rights.

 

Instructions for Return or Exchange

 

To return an item, turn the delivery bag inside out, place your item inside with your purchase details*, tape firmly shut and apply a return label, then contact Precious Bundle on 01538 753166 for further instructions.

(*)Your purchase details should include:

Your name, address & telephone number

Date of purchase & order number

Reason for return/exchange

If returning an item for exchange, also include:

Your replacement colour, print or product details

Return postage is the responsibility of the customer, although you will be reimbursed if an item is found to be faulty. When returning items you are strongly recommended to obtain proof of postage and use a ‘signed for’ service as Precious Bundle cannot be responsible for parcels lost in transit.

PLEASE NOTE: when exchanging an item, we will refund the price difference between your item and a cheaper one or request extra payment to match the price of a more expensive one including the cost of return postage. We will telephone upon receipt of your items to make arrangements for payment and re-dispatch.

 

Where should I send my returns?

 

Post to:
Returns/Exchanges
Precious Bundle
46 Tean Road
Cheadle
Staffordshire
ST10 1LY

Our returns policy does not affect your statutory rights as a consumer.

 

Right to Cancel

 

Under the Distance Selling Regulations 2000, you have a cooling off period during which you are entitled to cancel your purchase if, for any reason, you decide you no longer want the goods you have purchased at a distance, i.e. via Internet or telephone.

This is an additional right and does not affect your statutory right to reject faulty goods. This does not however, apply to products which are made to order or personalised - these cannot be returned unless faulty.

Please notify us of your intention to return the goods within the 7-day cooling off period by emal to: info@precious-bundle.co.uk or alternatively, in writing to

Precious Bundle

46 Tean Road

Cheadle

Staffordshire

ST10 1LY

If you cancel the contract but do not return the goods to us in the condition they were in when delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

 

 Ordering

 Precious Bundle is intent on revolutionising the way people shop for baby carriers.  Shopping is a pleasure here at Precious-Bundle.co.uk.

Please follow these simple steps:

Browse through our website, and fall in love with one of our carriers online.

Click on the image to view more information about the product.

Add the item to your shopping cart by clicking on the ‘Add to cart' button next to your chosen item.

Continue to Checkout to finalise your purchase and to make payment (all orders will be paid for in pounds sterling)

You will receive an email confirmation of receipt of your order as soon as the order has been processed
Shop for contemporary designs and trusted brands at Precious Bundle.

 

Placing your Order by Phone

 

If you would prefer to place your order by telephone, please contact one of our Personal Advisors on + 44 (0) 1538 753166

A Personal Advisor will be on hand to assist you from 9am to 5pm Monday to Friday, excluding Bank Holidays.

You may also contact us by email info@precious-bundle.co.uk

 

Payment, Pricing & Promotions

 

You do not have to have a Google or Paypal account to order from the webste.  We accept payment online by Visa, MasterCard, Amex, Maestro, Electron or Solo.  You can also pay via telephone: 01538 753166

 

Viewing Orders

 

You can view your orders by registering on the website and clicking on ‘My account’.  F you are hopping as a guest, simply click shopping cart to view items.

 

Terms & Conditions

1 ACCEPTANCE OF TERMS
Your access to and use of www.precious-bundle.co.uk and associated aliases ("the Website"), is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

2 ADVICE
The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making, any decision.

3 CHANGES TO WEBSITE
Precious Bundle reserves the right to:
3.1 change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Precious Bundle shall not be liable to you for any such change or removal; and
3.2 change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

4 LINKS TO THIRD PARTY WEBSITES
The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

5 COPYRIGHT
5.1 All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Precious Bundle or otherwise used by Precious Bundle as permitted by law.
5.2 In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

6 DISCLAIMERS AND LIMITATION OF LIABILITY
6.1 The Website is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
6.2 To the extent permitted by law, Precious Bundle  will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
6.3 Precious Bundle makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
6.4 Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Precious Bundle for death or personal injury as a result of the negligence of Precious Bundle or that of its employees or agents.

7 INDEMNITY
You agree to indemnify and hold Precious Bundle and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Precious Bundle arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

8 SEVERANCE
If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

9 GOVERNING LAW
These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.